BOOKING CONDITIONS

  • In these booking conditions, "you" and "your" mean the person making the booking. Your contract is with John and Lesley Dunn of Millstone Cottage, Cripplegate Lane, Southwater, Horsham, RH13 9HF, United Kingdom hereafter referred to as “we”.
  • We act only as a booking agent for the owners of the property featured on the website. This means that the contract for the rental of the property is between you and the individual owner.
  • We do not accept any responsibility for any loss, damage, illness or injury which may arise during your occupation of the property. In this respect, it is your responsibility to ensure that you and the members of your party have suitable and adequate holiday insurance.
  • If you book more than 6 weeks prior to departure, a deposit of 20% of the accommodation cost is payable at the time of booking. The remainder is payable not less than six weeks before your departure date. If you book less than six month before your departure, the full amount is payable at the time of booking. 
  • If you need to cancel the booking you must e-mail us as soon as possible. No refunds are allowable within 8 weeks of the intended departure date. Any refund made is subject to an administration charge of £50.
  • If you have any special request, please let us know. We will always try to meet such requests but cannot guarantee to do so. We regret that we cannot accept any booking which is conditional on the fulfilment of a particular request.
  • We will do our best to accommodate any changes that you may require to a confirmed booking but we have no obligation to make such changes.
  • If, due to circumstances beyond our control, the property which has been booked is unavailable for occupation we will, wherever possible, offer an alternative. In this event you may either: (a) accept the alternative or (b) cancel the reservation and receive a full refund.  
  •  If your actions, or those of any member of your party, cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against us by or on behalf of the owners of such accommodation.
  • When you are on holiday, any cause for complaint must be reported to the owner’s agent on the island (we will provide the name and telephone number before your departure). If it is not possible to resolve the problem satisfactorily, we will take the matter up with the property owner on your behalf. In this case, you must e-mail us with full details no later than one week after you return from holiday. No dispute or complaint will be admitted unless this procedure is followed.

  • We have taken care to ensure the accuracy of the descriptions and information on our web site. However, these do not constitute any representation or warranty that all the services and facilities will be available during your holiday.

  • Any legal action arising out of this contract will be within the exclusive jurisdiction of the English courts.


 
 
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